Some of the questions addressed:

• What is the scope of arbitrators' jurisdiction to award human rights remedies and does it differ from that of human rights tribunals?
  
  
• Will arbitrators award damages for loss of dignity and self respect, infringement of statutory rights, mental distress?
  
  
• Can an employee who alleges discrimination before an arbitrator seek reimbursement of costs incurred in the pursuit of the complaint?
  
  
• Can a complainant obtain an order directing an apology?
  
  
• Will arbitrators issue orders against third parties such as managers and co-workers?
  
  
• Have arbitrators ordered systemic remedies such as training, monitoring, policy development or affirmative action?
  
  
• Is an arbitrator able to amend or nullify a provision of a collective agreement that is found to be discriminatory?